Customer Service Reply Templates for Online Shops: 20, 50 or 100
29 Oct, 2026
Taipei, TaiwanShow Map
Contact
Safety Tips
- Meet in a safe, public place
- Check the item before buying
- Pay only after collecting the item
Description
Stuck working out how to answer each customer message? We write categorized reply templates for your shop, based on your real rules. Copy, fill in the details and send, so everyone on your team answers the same way. Templates cover 10 categories: greetings, product questions, ordering and payment, shipping, returns, custom and wholesale orders, promotions, after-sales, complaints and other. Each one has the customer message, a suggested reply and a usage note, delivered in Excel and Word.
What is in each package
- Basic: 20 templates.
- Standard: 50 templates.
- Premium: 100 templates, plus a complaint guide (8-step process, escalation levels, 4 complaint replies, phrases to avoid) and an Excel complaint log.
We need your shop name, what you sell, your tone and your real shipping, return, payment and service-hour rules. If you have not listed common complaints, we use common scenarios.
Not included: replying to customers for you, auto-reply tool setup, legal advice, and any guarantee of satisfaction or fewer complaints.
Packages (US dollars): Basic US$31, delivered within 2 days; Standard US$41, within 3 days; Premium US$54, within 5 days. Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.
Octohands Studio is a small remote service based in Taiwan. To order, send a message through this ad with a short description of what you need. Price from US$31 (USD).
What is in each package
- Basic: 20 templates.
- Standard: 50 templates.
- Premium: 100 templates, plus a complaint guide (8-step process, escalation levels, 4 complaint replies, phrases to avoid) and an Excel complaint log.
We need your shop name, what you sell, your tone and your real shipping, return, payment and service-hour rules. If you have not listed common complaints, we use common scenarios.
Not included: replying to customers for you, auto-reply tool setup, legal advice, and any guarantee of satisfaction or fewer complaints.
Packages (US dollars): Basic US$31, delivered within 2 days; Standard US$41, within 3 days; Premium US$54, within 5 days. Free revisions within 7 days of delivery: Basic 1, Standard 2, Premium 3.
Octohands Studio is a small remote service based in Taiwan. To order, send a message through this ad with a short description of what you need. Price from US$31 (USD).
Location
Taipei, Taiwan